Política de envío
This Shipping Policy outlines our shipping procedures and policies for orders of incense sticks and fragrance oils. By placing an order with us, you agree to the terms outlined in this policy.
1. Shipping Destinations
We ship our products internationally from our base in the United Kingdom. This includes domestic shipping within the UK and international shipping to most countries worldwide. Please note that some restrictions may apply based on the destination country.
2. Processing Time
- Order Processing: Orders are typically processed within 1-3 business days after payment is confirmed. Processing times may be extended during peak seasons or holidays.
- Business Days: Business days are defined as Monday through Friday, excluding public holidays.
3. Shipping Methods
- Domestic Shipping (UK):
- Standard Shipping: 1-2 working days
- Express Shipping: 3-5 working days
- International Shipping:
- Standard International Shipping: 7- 10 working days
- Express International Shipping: 3-5 working days
Shipping costs are calculated based on the weight and dimensions of the package, as well as the destination. The total shipping cost will be displayed at checkout.
4. Tracking Your Order
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. You can use this number to track your order through the carrier's website.
5. Customs, Duties, and Taxes
For international orders, customs duties, taxes, and other import charges may apply. These fees are determined by the destination country and are the responsibility of the customer. We recommend checking with your local customs office for more information on potential charges.
6. Delivery Timeframes
While we strive to meet the estimated delivery times, please note that these are estimates and not guarantees. Delivery times may be affected by factors beyond our control, such as customs delays, postal strikes, or adverse weather conditions. We are not liable for any delays caused by such factors.
7. Shipping Restrictions
Certain products may be subject to shipping restrictions based on the destination country’s regulations. If we are unable to ship an item to your location, we will notify you as soon as possible and provide a full refund for the affected item(s).
8. Missing or Lost Packages
If your package is lost or missing, please contact us at zamzamincense@yahoo.com within 30 days of the expected delivery date. We will work with the carrier to locate your package or arrange for a replacement.
9. Damaged or Incorrect Orders
If you receive a damaged or incorrect order, please contact us immediately at zamzamincense@yahoo.com with your order number and photos of the damaged or incorrect items. We will arrange for a replacement or refund as necessary.
10. Changes to This Shipping Policy
We may update this Shipping Policy from time to time. Any changes will be posted on our website and will take effect immediately upon posting. Your continued use of our services constitutes your acceptance of the revised policy.
11. Contact Us
If you have any questions or concerns about this Shipping Policy, please contact us at:
- Email: zamzamincense@yahoo.com